- 1. How to place an order
- 2. Shipping Info/Costs
- 3. Discreet and quick delivery
- 4. Payment methods
- 6. Disclaimer
1. How to place an order
There are several ways to place an order at AC Genetics. The easiest way is to place your order online on our website.
If you are not able to, or don't want to, place an order on our website you can download an order form (.pdf-file) and mail or e-mail it to us. Please do not forget to include your contact information and your preferred payment method.
2. Shipping Info/Costs
Your order will be send after we received the payment for your order. Far out most orders leave our office the same (business) day.
Netherlands: 1 day
European Union: 3-7 days
Shipping costs: FREE!
When your order is sent, you will receive a notification email. You can also check the status of your order by logging into your account. If a product is accidentally not in stock or any other problem occurs, you will be notified the same day by email with further information.
We do not send seeds to the United States.
3. Discreet and quick delivery
Only you will know what your parcel contains. All our packaging is completely discreet and will look like the ones on the picture here below. The outside of the package simply has your address, our (return-) address and the necessary postage information on it. Of course we will not use AC Genetics as sender's name.
Besides our discreetness; we're also quick! Far out most orders leave our office within 24 hours after receiving your payment. Within European Union packages usually arrive within 2-5 days.
For regular packages we use the following shipping companies: TNT Post, ABC Mail
For express packages we use the following shipping companies: Skynet, DHL
4. Payment methods
There are 2 ways to make a payment to AC Genetics: Bank transfer and cash.
Make an (international) bank transfer from your bank account to ours.
When making a bank transfer, please mention your order #, so we can easily track down your order.
It's possible to send a cash payment by mail. Accepted currencies are Euros, UK Pounds, Swiss Francs and US Dollars. Sending cash in the mail is a slight risk, so if you want to be sure it arrives, please send it registered.
We understand very, very well why your privacy is so important to you, so...
- >>> We will send your order in a plain and discreet envelope. No stickers, logo's etc. on the outside which will expose or give a hint about the content of your package.
- >>> The name AC Genetics will not show up on your bank account or on your package. The name TDSM Trading will be used instead.
- >>> We will never sell or give your information to third parties. Except the ones which are necessary to fulfil your order, such as a postal service and/or a payment provider.
- >>> Your information is processed on a secured server.
Please read our full Disclaimer here.